Welcome to Vannity Affair! This Refund/Return Policy outlines our guidelines regarding refunds and returns for purchases made on our website [www.vannityaffair.com] (the “Site”). By making a purchase, you agree to the terms described in this policy.
1. Returns
1.1 Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the original tags attached.
1.2 Time Frame: You have [7] days from the date of purchase to initiate a return.
1.3 Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Items marked as final sale.
- Gift cards.
- Personalized or custom-made items.
2. Refunds
2.1 Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2.2 Approved Refunds: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [number of days] days.
2.3 Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact us at [contact@vannityaffair.com].
3. Exchanges
3.1 Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [contact@vannityaffair.com].
4. Shipping Costs
4.1 Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
4.2 Incorrect or Defective Items: If you receive an incorrect or defective item, we will cover the return shipping costs.
5. Contact Us
If you have any questions or concerns about our Refund/Return Policy, please contact us at [contact@vannityaffair.com].